At Zipfit, we understand Winter happens fast. We try our best to keep things in motion to you, but need to be honest about the realities of shipping to and from the mountains during the Winter. It might not happen fast and snow will always cause delays.

In an effort to process and ship orders as quickly as possible, order changes or cancelations may not be possible or incur a 5% fee. Please respond to your confirmation email and call us right away and we will try our best to correct the order.

You will receive a shipping confirmation email with tracking when your order is packed. We are unable to provide estimated transit times.

Once the order is shipped, the customer is responsible for returning the package to us for returns, exchanges and warranty. Refused packages are not be returned to us automatically.

Global Shipping Taxes and Duties (United Kingdom)

Taxes and duties are NOT included or calculated at checkout. Customer is responsible for the full amount. We recommend contacting your local customs office for more information.

Undeliverable Packages

Zipfit or the carrier are not responsible for retrieving or re-shipping uncollected liners from any address other than the customers primary address. Do not ship your liners to a hotel, vacation home, or an address where you are unable to securely receive a package.

If a package is returned to us due to an incorrect address or if the package is unclaimed, we will contact you to arrange for reshipment. Please note that additional shipping fees may apply.

Address Changes

Zipfit restricts carriers from redirecting packages. Once an order is confirmed, the specified address is where it will be delivered. If you package has not yet shipped, please call or respond to your order confirmation email and we will try our best to update accordingly.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer support team within 10 days of the delivery date.